Privacy Policy

1. Who we are

TrueCraft Digital Media is a digital services company based in Canada, the United States, India and other markets, with studios in Montreal, Edmonton, Delhi and Gurugram. We provide marketing, web and app development, automation, analytics, and related professional services to clients.

Mailing address
10020 103 Ave NW
Edmonton, AB T5J 0G8, Canada
Studios: Montreal · Delhi · Gurugram

2. Scope

This policy applies to information collected through our website, email, phone, or other channels when you reach out to us as a visitor or prospective client. Client engagements may be governed by separate agreements; where a contract conflicts with this policy on a specific point, the contract typically prevails for that engagement.

3. Information we may collect

Depending on how you interact with us, we may collect:

• Contact and identity details you provide (for example, name, email address, phone number, company name, and message content).
• Project or inquiry details you choose to share (such as goals, timelines, budgets, or technical context).
• Technical and usage data when you browse our site, such as IP address, device and browser type, general location derived from IP, referring URLs, and pages viewed. This may be collected through server logs or common web technologies described below.

4. How we use information

We use personal information to:

• Respond to inquiries and provide information about our services.
• Operate, secure, and improve our website and communications.
• Manage prospective client relationships and prepare proposals.
• Comply with applicable law, enforce our terms, and protect rights.
• Maintain internal records and basic analytics to understand how the site is used (in aggregated or de-identified form where appropriate).

We do not sell your personal information. We do not use your data to make solely automated decisions that significantly affect you.

5. Cookies and similar technologies

Our website may use cookies, local storage, or similar technologies that are strictly necessary for site functionality, security, or preferences. We may also use analytics or performance tools that set cookies or read device information to help us understand traffic and reliability.

You can control cookies through your browser settings. Blocking certain cookies may affect how parts of the site work.

6. When we share information

We may share personal information with:

• Service providers who assist us (for example, hosting, email delivery, form handling, analytics, or CRM tools), subject to appropriate confidentiality and processing terms.
• Professional advisors where required (for example, legal or accounting professionals under confidentiality).
• Authorities when required by law, court order, or lawful request, or to protect the safety, rights, or property of TrueCraft and others.

If we use subprocessors outside Canada, we take steps that are appropriate in the circumstances to protect personal information, as required by applicable Canadian privacy law.

7. Retention

We retain personal information only as long as needed for the purposes described in this policy, unless a longer period is required or permitted by law (for example, for tax, accounting, or dispute resolution). Retention periods vary based on the nature of the information and our relationship with you.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or misuse. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.

9. Your privacy rights (Canada)

Subject to applicable law (including Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws), you may have the right to request access to or correction of your personal information, withdraw consent where consent is the legal basis, and file a complaint with a privacy regulator.

To exercise these rights, email info@truecraftdigitalmedia.ca. We may need to verify your identity before responding.

For general information about privacy rights in Canada, you may visit the Office of the Privacy Commissioner of Canada at priv.gc.ca.

10. Children’s privacy

Our services and website are directed to businesses and adults. We do not knowingly collect personal information from children under the age where parental consent is required in their jurisdiction. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.

11. Links to other sites

Our website may link to third-party sites or tools. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. For material changes, we may provide additional notice (for example, a notice on our website).

13. Contact

TrueCraft Digital Media Inc.
Email: info@truecraftdigitalmedia.ca
Phone: +1 (825) 977-8685